Tourists left stranded after the e-citizen platform experienced a major system failure

Hundreds of tourists seeking entry into the Nairobi National Park were today left stranded for hours after the e-citizen platform used for paying entry fees, experienced a major system failure. the frustrated visitors were forced to wait at the main gate for over two hours with some eventually having to cancel their visits altogether. Concerns have now risen over the reliability and security of the country's digital service platform with the government being called upon to improve contingency plans to prevent such failures from crippling critical services in future.